Refund Policy

Purchases on SendFrame are processed by Paddle.com Market Ltd, our reseller and merchant of record. Paddle is the seller of record for your order and handles refund requests on our behalf, in addition to the policy below.

1. What you're buying

SendFrame sells event credits as one-time purchases (1, 5, or 20 credits). One credit activates one event for the validity window you choose (24, 48, or 72 hours) at the time of activation. There is no subscription — you only pay for the events you activate.

2. Eligibility for a refund

• Unused credits: if you purchased credits and have not activated any event with them, you can request a full refund within 14 days of purchase.
• Activated events: once a credit has been spent to activate an event (the stream goes live and starts its validity window), that credit is non-refundable, except where the service failed to work as described (see below).
• Service fault: if a technical fault on our side prevented an activated event from functioning (e.g. the stream did not go live, uploads could not be ingested), contact us and we will refund or re-credit the event at our discretion.

3. How to request a refund

Email hello@sendframe.io with your account email and order/transaction ID (from your Paddle receipt), or use the refund link in your Paddle confirmation email. We aim to respond within 2 business days. Approved refunds are issued by Paddle to your original payment method.

4. Trial events

The one-time free trial event (100-photo cap) is not a paid purchase and is not covered by this policy.